DigiX Media > Refund and Dispute Policy

Refund and Dispute Policy

At DigiX Media, we are committed to delivering high-quality digital marketing services and ensuring client satisfaction. This policy outlines our approach to refunds and dispute resolution.

1. Service-Based Refunds

Due to the nature of our services (customized marketing strategies, consultations, and digital campaigns), all payments made to DigiX Media are non-refundable once the service has been initiated or delivered.

However, in the event of a proven failure to deliver agreed-upon deliverables, partial refunds may be considered at our sole discretion.

2. Digital Products

All sales of digital products (e.g., downloadable resources, templates, or training content) are final and non-refundable unless:

  • The file is corrupted and unusable.

  • The product was not delivered as described.

Refund requests must be submitted within 3 days of purchase, along with a valid reason and proof of issue.

3. Project Cancellations

If a client chooses to cancel a project before work has started, a full or partial refund may be issued after deducting any administrative or consultation fees already incurred.

If work has already begun, no refunds will be provided.

4. Payment Disputes

We strongly encourage clients to contact us first to resolve any concerns before initiating a chargeback or dispute through their bank or payment provider.

To initiate a dispute, email us at:
📧 info@digixmedia.com
Please include:

  • Your full name

  • Invoice number

  • Description of the issue

We aim to respond to all dispute inquiries within 3 business days.

5. Exceptions

Refunds will not be granted under the following circumstances:

  • Change of mind after purchase.

  • Lack of understanding of service scope (unless due to a misrepresentation by us).

  • Failure to provide necessary assets or information that delays the project.

6. Modifications to this Policy

We reserve the right to modify or update this policy at any time without prior notice. All changes will be posted on this page with the updated date.

If you have any questions about this policy, feel free to reach out at:
📧 info@digixmedia.com